Communicate To Connect

This course enables learning on how to communicate beyond the words and facial expression — from intent and needs, which will result in clarity and connection with self and others.

We communicate with others all the time to get things done, to influence other, to solve problems, to build relationships, to coach, to counsel and to resolve conflicts. Therefore the words we use are very powerful for they can create harmony and connection or anger, submission, guilt and fear. Most of us have unconscious old habits of blame, criticism and tuning off. These habits make it hard for us to connect with ourselves and others especially in situations where having positive connection is crucial.

Therefore it is important for us to have the ability to be clear of our communication intent, express ourselves and listen to others in a way where both parties’ needs are met and a positive connection is developed. A positive connection will help to build trust and harmony.

Objective

You will be able to:

• Identify the blocks in communicating with others

• Express observations that are empowering and clear as a starting point for communication

• Differentiate stimulus and cause

• Identify the use of feelings and area of importance to gain clarity in communication

• Enable participants to use self empathy skills effectively

• Express empathy in a supportive way that promotes connection

• Identify strategies that is enriching for both parties

• Express appreciation in a way that connects

Benefits

The benefits of this course are to enable you to learn to communicate beyond the words and facial expression but from intent and needs which will result in clarity and connection with self and others. This means messages are heard and expressed accurately, relationships are nurtured and trust is built.

Participants will:

• Express themselves in a way that promotes clarity and not from blame

• Handle situations encountered in a more empowering way

• Communicate with others from an enriching space rather than manipulating

• Identify strategies from a space of understanding of cause rather than stimulus

The organization will:

• Have staff that is able to handle work situations better

• Experience Improvement in connection and understanding between departments

• Gain more clarity on strategies that are suggested to solve problems and commitment for action

Course Content

• Blocks to Communication

• Observations

• Stimulus and Cause

• Feelings and Universal Needs that Impact Communication

• Empathy

• Strategies

• Appreciation

Who Could Attend: Suitable for working adults (in areas like customer service, sales, health care, frontline service, management) parents, students (above 18) and those who wish to connect better with self and others.

This program is also beneficial for employee development and can be organised in organizations as in-house sessions.

Prerequisite: None

Trainer:  Choy Boon Ling

Venue: via Zoom

Date & Time: 2 days session starting from 09:15am — 04:30pm for both days

Prior registration is required. Upon registration, should you be unable to attend the course due to unforeseen circumstances, kindly let us know in advance.

REQUEST for Support
There is no facilitator fee or any course fee set for this course. We invite people to offer contributions based on GIFT ECONOMY mindset, so that everyone can have access to the learning, in the meanwhile keeping WISE Foundation and our Nonviolent Communication work to be sustainable and far reaching.

We kindly request that you offer a contribution that is within your capacity, willingness & happiness.

We estimated a GIFT offering of RM100 – RM170 per pax for this course will help to ensure cost of organizing the workshop is covered with a little extra that goes towards supporting operation cost of WISE Foundation.

Below are some options on how you can consider to offer your gift:

• One-time Contribution

• Contributions via Instalment: 2 months/3 months/5 months

• Other Contribution: If you wish to contribute a different amount suggested above, please offer the amount you are most comfortable with.

• Volunteer to be Program manager/ Zoom support/ Media etc

For monetary donations, please refer to the following:
Name of Bank: Malayan Banking Berhad
Bank Account No.: 562357539793
Account Name: Wisdom Inspired Supportive Endeavour Selangor
Please kindly quote "Wise Donation” in the bank transfer description and email the transfer receipt to “donation@wise.foundation”

For our overseas participants, we recommend using www.wise.com for donation remittance. The details are as below:-

Beneficiary Name: Wisdom Inspired Supportive Endeavour Selangor
Name of bank: Malayan Banking Berhad
Bank Account No.: 562357539793
Bank Swift Code: MBBEMYKL
Bank Branch: Kelana Jaya